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    456 Victoria Street, Kamloops, British Columbia V2C 2A7

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Rocky Mountaineer Health and Safety Procedures

Our guests’ health and safety are, and always have been, our highest priority.

Book by Aug 28, 2020

 

We are committed to delivering our world-class service to you while ensuring your health and safety is our highest priority. As government guidelines and industry best practices evolve on the prevention of COVID-19 and other viruses and illnesses, we are updating our procedures to be best in class.

 

Last updated – March 9, 2021: the information below is the latest update for all guests. Specific protocols and procedures may be adapted or changed to adhere to evolving travel regulations and conditions. Please check this website before you travel with us for the most up-to-date information.

 

Before you travel

 

CONTACT TRACING

We will be asking for your contact information prior to travel for contact tracing purposes. Your personal information will only be used for contract tracing and disclosed to the public health authority, if required.

 

QUICK AND SEAMLESS CHECK-IN

You will receive an email from us to check-in 48 hours prior to your departure to ensure the boarding process is as seamless as possible.

 

RAPID TESTING

We will be providing rapid COVID-19 testing at the starting point of your journey, the evening before your departure. More details will be provided closer to your travel date.

 

Transfers & boarding

 

PRE-TRAVEL SCREENING

We will ask you questions about your health and recent travels, and will take your temperature prior to boarding the train each day. If you are exhibiting signs of COVID-19, you will not be able to board the train.

 

SAFE PERSONAL SPACE

To ensure a safe personal space, we will meet all physical distancing guidelines at time of travel.

 

SEAMLESS BOARDING

You will board the train directly from the motorcoaches to make the boarding as seamless as possible.

 

FACE COVERINGS

Please pack a protective face covering, such as a non-medical face mask, as you will be required to wear one while on your motorcoach transfers, walking to and from the train, as well as boarding and exiting the train.

 

Onboard Rocky Mountaineer

 

AIR FILTRATION SYSTEM

There will be a constant intake and circulation of fresh air every 3.5 minutes with bipolar ionizers in the air ducts that will eliminate 99.9% of airborne particles such as bacteria and virus.

 

PERSONAL HYGIENE ITEMS

Soap, fresh water and hand sanitizer will be readily available in your coach. We will also be providing each guest with an amenity kit with additional hand sanitizer and face covering.

 

PERSONAL USE ITEMS

We have replaced communal use items, such as condiments and menus, with personal use items.

 

ELECTROSTATIC DISINFECTANT SPRAY

At the start and end of each travel day, our train interiors will be thoroughly sanitized using an electrostatic disinfectant sprayer.

 

THOROUGH SANITIZATION

Your train seat and tray table will be sanitized at the start of each day. All high-touch and common areas will be disinfected throughout the day.

 

SAFE PERSONAL SPACE

To ensure a safe personal space, we will meet all physical distancing guidelines at time of travel.

 

FACE COVERINGS

You will be required to wear a face covering on the train, including while using shared spaces such as the washroom or outdoor viewing platform, and while seated, unless you are eating or drinking.

 

Ample physical distancing between you and other parties will be in place while you are seated for your comfort and safety. Our world-class cuisine, gourmet snacks and premium beverages will be available to enjoy at your leisure throughout your journey. Face coverings will not be required while you are eating or drinking.

 

GOLDLEAF DINING ROOM

If you are booked in GoldLeaf Service, you can enjoy your gourmet breakfast and lunch safely with plexi-glass partitions between your travel party and others.

 

In our destinations

 

OUR PARTNERS

We want to ensure you receive the same high-level of service and commitment to safety throughout your journey as you do onboard our train. We will remain in close communication with our partners regarding any updates to their health and safety protocols as recommended guidelines evolve.

 

HOTELS

All the third-party hotels we partner with have implemented enhanced health and safety procedures in line with recommended best practices. This includes stringent cleaning procedures, plexiglass barriers, physical distancing signage, and hand sanitizer stations

 

Our team is committed to your health and safety

 

HIGHLY TRAINED

Our onboard team is highly trained in providing care and first aid should anything happen during your travel on the train. 

 

MEDICAL PROTOCOLS

If you feel unwell, our onboard team will do everything in their ability to support you, including arranging for transport to the nearest medical facility. If a guest begins to display symptoms of COVID-19, our team will safely relocate them to an isolated rail car. 

 

PREVENTATIVE MEASURES AND GEAR

Our team members will wear face coverings, gloves and other items, as needed, during the preparation and service of food and beverage, and during all interactions with you. Their temperature may also be taken.

 

Rocky Mountaineer offers over 80 curated vacation packages and four distinctive rail routes in Western Canad and the Southwest United States. Their world-renowned, luxury train travels by daylight and is the best way to experience some of the most spectacular scenery North America has to offer.

Terms & Conditions

For full details please contact a travel advisor

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